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Manager-DC Operations
MAIN ASSIGNMENTS –

Manager- DC Operations is a specialist and administrator who manage Electrical Facilities operations at multiple locations and maintenance activities, coordinates facility programs and projects, and supervises building personnel; by inspecting the Critical facility, analyzing building data, forecasting future needs, solving problems, and communicating with others; to ensure the efficient and sustainable operations of the facility and the satisfaction of the facility occupants

Main Responsibilities:
• To Manage Electrical O&M Programs
• To Manage People/Personal
• To Manage Electrical related projects
• To Facilitate Strategic Planning Activities
• To Manage Facility Assets
• To Prepare MIS for Sr management
• To Prepare and Managing budgets for operations
• To Manage customer SLA
• To Manage customer escalation
• To Manage Vendors

EDUCATION – Graduate or Diploma in Electrical/Mechanical Engineering

WORK EXPERIENCE- 10 -15 years’ experience in managing Electrical systems large campus with multiple tenant of facilities large Data Center

SKILLS (Technical aspects)
• Exposure on ISO 14001, ISO 20001,ISO 27000,ISO9000,ISAE
• Highly knowledgeable in installation, repair and maintenance of Transformers, HT and LT distribution panels, UPS and SMPS systems
• Knowledge in installation, repair and maintenance of 110KV/33KV/22KV/11KV substations
• Knowledge in installation, repair and maintenance of high capacity DG sets
• Skilled in diagnosing malfunctions with systems and coming up with the right solutions and equipment for the rectification of the malfunctions
• Able to work efficiently with various parts of Electrical equipment including UPS systems and Battery banks so as to meet all needs.
• Highly experienced in carrying out routine and preventative maintenance activities

Location – Chennai & Pune

Manager / Sr. Manager – HVAC / Chiller
MAIN ASSIGNMENTS-

Serves as Cooling expert and will be responsible for all maintenance and repair of Chillers and associated precision air handling units (CRAH), chilled water distribution, DX based machines and environmental control systems. Incumbent plans individual jobs and long-term work operations develops a preventive maintenance program and controls the quality of repair work. Responsibilities also include designing modifications to existing systems, reviewing plans and specifications for contracted work, and reviewing the work of outside contractors. Will also be expected to resolve most problems exercising discretionary judgement and analysis even in the most complex situations

• Evaluate workload and schedule work in a way that best utilizes manpower and maximizes output.
• Customer escalation issues/satisfaction.
• Ensure Service Level Agreements are managed and kept above the acceptable level.
• Ensure all process and procedures are followed.
• Identify and communicate where improvements can be utilized. Quality assurance on all work performed at customer facilities.
• Ensures that employees have proper tools for the job and that they are properly maintained. Monitors preventive maintenance to ensure proper operation.
• Evaluates staff to determine training requirements.
• Provides on-the-job training and support to employees. Oversees facility and equipment maintenance, ensuring that assets are protected and controlled. Maintains an organized, clean and safe work area.
• Preparation of SOP/MOP/EOP in accordance with systems/equipment requirement.
• Observes all safety and Company rules and regulations in the performance of duties
• Coordinating skills to schedule work so services are not interrupted; maintain records of time and materials used on all jobs
• Managing relationships with vendors & contractors.
• Constantly improving all our processes and procedures

EDUCATION QUALIFICATION-Bachelor’s Degree in mechanical engineering

WORK EXPERIENCE-Min. 12+ years’ experience of cooling / HVAC in critical facility management / relevant Industry.

SKILLS
• In depth knowledge of critical facilities such as Chillers, Cooling towers, CRAH (Computer Air Handling Units) & Chilled water management system.
• Strong Leadership and Organizational skill.
• Ability to prioritize and consistently delivered results in complex, fast paced environment.
• Excellent communication
• Demonstrates strong people management skills.
• Understanding of ISO 14001, ISO 20000 & ISO 27001 Standards and processes.
• Thorough knowledge of heating, ventilation and refrigeration systems.
• Considerable knowledge of the practices, methods, materials, and equipment used in the maintenance and repair of HVAC equipment
• Working knowledge of electricity
• Ability to diagnose equipment malfunctions and prescribe repair procedures
• Ability to train and supervise others
• Ability to prioritize, plan, assign, coordinate and direct the work of HVAC team.
• Ability to design smaller systems or design modifications to larger systems
• Analytical skills to diagnose HVAC problems; and to understand and work from layout, schematics, drawings
• Incumbent must be able to work well as a team member; must be self-driven, reliable, and responsible
• Ability to review and critique plans and specifications for HVAC and environmental control systems

Location- Delhi

Associate Director - BMS
The right candidate for this position should have extensive experience & knowledge of Systems, Products, ofBuilding Management systems, and services.BMS systemsinclude HVAC, Fire, Detection, alarm and suppression System, Public Address System, Smoke Detection System, Water Leak Detection System, Rodent Repellent system, TPI – Third party integration, UPS, PAC, CSU, Energy meters, VFD, VAVs, CO2 sensor. Need to have knowledge about the Datacentre build and Fire safety standards.

The broad areas of responsibilities are:

• Conceptualize IBMS Design andArchitecture
– Design, Planning, Engineering of Integrated Building Management Services, System, Security and Safety
– Evaluation of multiple OEM systems, product, & chose the right suitable mix as per the BMS requirement
– BOM preparation, cost estimation of the Security, Safety & BMS packages
– Work& collaborate with diverse individuals and groups within the Engineering, Design, Build and Project execution teams to deliver project
– Network infrastructure planning & support to execution for the BMS network in line with organization & functional requirement
– To be updated on latest industry development, new products and technologies. To have a real time update on competition information

• Operation Management of BMS Systems and Services
– Responsible for proactively identifying improvements to the existing BMS system in order to reduce BMS-related system failures, and to improve the efficiency of the building
– Complete understanding of standard practices in the Design/Construction industry and/or IT/TELECOM/BPO with exposure to fast-track Design/Build Processes, IT/Telecom services roll-out/transition along with associated documentation and contracting
– Review routine checks for correct operation of all equipment in location that include BMS control of systems.
– Recommend and drive to implement variables and adjustment as required to ensure systems are operating correctly within parameters

• BMS Systems, Application and Service Process Control and Compliance
– Daily/Weekly/Monthly review of Reports, Trends, abnormalities in the system and analysis
– Incident Management, Change Management, Event Analysis and Provide technical advice and input on BMS continuous improvement opportunity
– Root Cause Analysis to ensure satisfactory closure
– Audit Handling and Risk Management

Education Qualification-BE/B-tech/Dip/Graduate in Computer, Instrumentation, Electronics, Telecommunications or similar

Work Experience
• 18 to 20 years relevant Experience in Design & execution of Security, Safety & Building Management systems. Also need to have experience to design & execution of Data Center Build.
• Knowledge of IT Network
• Should have experience of working or minimum to read the AutoCAD layouts, design, plan the concept designing for Security, Safety & BMS services.
• Strong Internal & external Client facing and Vendor management experience
• Experience with data center equipment/environments, including switch gears, generators, chillers, cooling towers, air handling units, controls, security monitoring systems, fire safety systems, and an understanding of startup/commissioning processes preferred

Skills
• Focus with the ability to handle multiple assignments in a fast-paced environment
• Eye for details, energetic & hands-on
• A collaborative working approach in teams comprising the client, contractors and other partners
• Good interpersonal skills including good verbal and written communication to all levels
• Desire to develop skills, experience and responsibility in order to grow into the role.
• Requires minimum 40 hours per week shift working which includes weekends & Bank Holidays in order to maintain operations.

Location – Pune

Assistant Manager-DC Operations
MAIN ASSIGNMENTS –
• Management of the team of Data Center Technicians; this includes all aspect of people/performance/rotation management.
• Ensuring effective and efficient management of day to day 24×7 Data center Operations and UPTIME
• Manage/Improve the workflows and throughput for data Centers Operations.
• Become a subject master in Data Center Operations.
• Ensure all operational KPIs and Metrics are being measured and met inside his/her Data Center (s).
• Play a key part in innovation and driving automation within Data Center Operations. (BMS etc.)
• Be passionate about the quality and quantity of services being provided by the Data Center Operations team and continuously strive to improve our Customer Experience.
• Part of an on-call rotation for Data center Issue escalations.
• Vendor management/monitoring vendor performance.
• Ensuring his/her Data Center is compliant with all relevant security policies and procedures.
• Timely reports generation and meeting all customers data / reports requirement on timely passion

EDUCATION QUALIFICATION- B.E. (EEE) / Diploma (EEE)

Experience- 8-10 years of similar experience if done BE else 10-14 years if done Diploma

• Good oral & written communication
• Solid understanding of DC Operations
• Fluent English, additionally fluent in Hindi or other local languages
• Independence, initiative, flexibility and strong commitment.
• Strong service focus and team skills
• Willingness to travel

Location Chennai & Pune

BMS Manager -SME
The right candidate for this position should have extensive experience & knowledge of Systems, Products, ofBuilding Management systems, and services.BMS systemsinclude HVAC, Fire, Detection, alarm and suppression System, Public Address System, Smoke Detection System, Water Leak Detection System, Rodent Repellent system, TPI – Third party integration, UPS, PAC, CSU, Energy meters, VFD, VAVs, CO2 sensor. Need to have knowledge about the Datacentre build and Fire safety standards.

The broad areas of responsibilities are:

• Conceptualize IBMS Design andArchitecture
– Design, Planning, Engineering of Integrated Building Management Services, System, Security and Safety
– Evaluation of multiple OEM systems, product, & chose the right suitable mix as per the BMS requirement
– BOM preparation, cost estimation of the Security, Safety & BMS packages
– Work& collaborate with diverse individuals and groups within the Engineering, Design, Build and Project execution teams to deliver project
– Network infrastructure planning & support to execution for the BMS network in line with organization & functional requirement
– To be updated on latest industry development, new products and technologies. To have a real time update on competition information

• Operation Management of BMS Systems and Services
– Responsible for proactively identifying improvements to the existing BMS system in order to reduce BMS-related system failures, and to improve the efficiency of the building
– Complete understanding of standard practices in the Design/Construction industry and/or IT/TELECOM/BPO with exposure to fast-track Design/Build Processes, IT/Telecom services roll-out/transition along with associated documentation and contracting
– Review routine checks for correct operation of all equipment in location that include BMS control of systems.
– Recommend and drive to implement variables and adjustment as required to ensure systems are operating correctly within parameters

• BMS Systems, Application and Service Process Control and Compliance
– Daily/Weekly/Monthly review of Reports, Trends, abnormalities in the system and analysis
– Incident Management, Change Management, Event Analysis and Provide technical advice and input on BMS continuous improvement opportunity
– Root Cause Analysis to ensure satisfactory closure
– Audit Handling and Risk Management

Education Qualification – BE/B-tech/Dip/Graduate in Computer, Instrumentation, Electronics, Telecommunications or similar

Work Experience-• • 12 to 14 years relevant Experience in Design & execution of Security, Safety & Building Management systems. Also need to have experience to design & execution of Data Center Build.
• Knowledge of IT Network
• Should have experience of working or minimum to read the AutoCAD layouts, design, plan the concept designing for Security, Safety & BMS services.
• Strong Internal & external Client facing and Vendor management experience
• Experience with data center equipment/environments, including switch gears, generators, chillers, cooling towers, air handling units, controls, security monitoring systems, fire safety systems, and an understanding of startup/commissioning processes preferred

Skills
• Focus with the ability to handle multiple assignments in a fast-paced environment
• Eye for details, energetic & hands-on
• A collaborative working approach in teams comprising the client, contractors and other partners
• Good interpersonal skills including good verbal and written communication to all levels
• Desire to develop skills, experience and responsibility in order to grow into the role.
• Requires minimum 40 hours per week shift working which includes weekends & Bank Holidays in order to maintain operations.

Location – Chennai & Pune

Manager / Sr. Manager – Electrical SME
MAIN ASSIGNMENTS- Indicate the main activities / duties to be conducted in the job.

Overall responsible of the Electrical utilities of data centers at a particular location. Manage Electrical operations including Customer SLA management. He/she is primarily responsible for the smooth operations of all utilities by resolving breakdowns and by delivering maintenance.
Secondly, the concerned person is also required to drive improvement across the site in terms of electrical equipment, maintenance, safety, quality and performance.

• Contribute to the creation and implementation of best practice maintenance vision, policies, processes and procedures to aid and improve operational performance.
• Contribute to new improvement initiatives and projects and review and communicate the impact on electrical maintenance activities.
• Audit and ensure compliance of the electrical engineering and maintenance of utilities.
• Schedule both internal and external works maximising planned down time and reducing unplanned downtime.
• Optimise electrical equipment according to standard procedure, enhancing performance and product quality, ensuring the achievement of all Key Performance Indicators (KPIs)
• Ensure routine calibration and maintenance requirements of a variety of electrical systems are undertaken.
• Develop clear accountability for maintenance material spend combined with a strategy to manage expenditure.
• Perform root cause analysis and resolve problems proactively sharing solutions with maintenance team.
• Preparation of SOP/MOP/EOP in accordance with systems/equipment requirement.
• Provide technical expertise to the team.
• Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required.
• Develop, implement and manage key performance indicators (KPIs) for each area of responsibility.
• Ensure KPIs are met by working to the overall plan, including management of, and reporting.
• Conduct risk assessments of processes and tasks in the facility.
• Consistently promote high standards through personal example and roll out through the team so that each member of the DC operations understands the standards and behaviors expected of them.

• Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors
• To attend to breakdown on site ensuring that there is always rapid response and DC Infra equipment breakdown time is nil.
• To generate reports related to uptime, electrical power consumption as required by stakeholders

EDUCATION QUALIFICATION-Bachelor of Engineering in Electrical & Electronics

WORK EXPERIENCE-Min of 12+ years’ experience in critical facility management mainly in Data center or similar industry

SKILLS-
• In depth knowledge of critical facilities such as Electrical systems, Generators, UPS, Electrical distribution systems, HT & LT panels, Bus duct systems, Cable reticulation system.
• Strong Leadership and Organizational skill.
• Ability to prioritize and consistently delivered results in complex, fast paced environment.
• Excellent communication skills (Decision making, coaching the team).
• Demonstrates strong people management skills.
• Understanding of ISO 20000, 27001 and 14001 standards & processes.

Location – Chennai, Delhi & Pune

Associate Director– Electrical SME
MAIN ASSIGNMENTS-

Overall responsible of the Electrical utilities of data centers at a particular location. Manage Electrical operations including Customer SLA management. He/she is primarily responsible for the smooth operations of all utilities by resolving breakdowns and by delivering maintenance.
Secondly, the concerned person is also required to drive improvement across the site in terms of electrical equipment, maintenance, safety, quality and performance.

• Contribute to the creation and implementation of best practice maintenance vision, policies, processes and procedures to aid and improve operational performance.
• Contribute to new improvement initiatives and projects and review and communicate the impact on electrical maintenance activities.
• Audit and ensure compliance of the electrical engineering and maintenance of utilities.
• Schedule both internal and external works maximising planned down time and reducing unplanned downtime.
• Optimise electrical equipment according to standard procedure, enhancing performance and product quality, ensuring the achievement of all Key Performance Indicators (KPIs)
• Ensure routine calibration and maintenance requirements of a variety of electrical systems are undertaken.
• Develop clear accountability for maintenance material spends combined with a strategy to manage expenditure.
• Perform root cause analysis and resolve problems proactively sharing solutions with maintenance team.
• Preparation/Ownership of SOP/MOP/EOP in accordance with systems/equipment requirement.
• Provide technical expertise to the local & distributed teams.
• Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required.
• Develop, implement and manage key performance indicators (KPIs) for each area of responsibility.
• Ensure KPIs are met by working to the overall plan, including management of, and reporting.
• Conduct risk assessments of processes and tasks in the facility.
• Consistently promote high standards through personal example and roll out through the team so that each member of the DC operations understands the standards and behaviours expected of them.

• Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors
• To attend to breakdown on site ensuring that there is always rapid response and DC Infra equipment breakdown time is nil.
• To generate reports related to uptime, electrical power consumption as required by stakeholders
• Contribute to RFPs, bid proposals, contracts, Scope of Work finalization, and other aspects of DC Operations

EDUCATION QUALIFICATION-Bachelor of Engineering in Electrical & Electronics

WORK EXPERIENCE-Min of 18+ years’ experience in critical facility management mainly in Data center or similar industry

SKILLS-
• In depth knowledge of critical facilities such as Electrical systems, Generators, UPS, Electrical distribution systems, HT & LT panels, Transformers, Bus duct systems, Cable reticulation system.
• Electrical Distribution systems for EHV S/S like 220KV GIS, 66KV GIS, 132KV Switchyard and downstream HV Distributions
• Well versed with internal auditing processes and monitoring methodology.
• To have a customer service centric attitude, effective and decisive leadership having ability to work with distributed teams across the company and have the mindset to manage things 24X7.
• Strong leadership and organizational skills
• Execution focus with the ability to handle multiple partners in a fast-paced environment
• Excellent communications, decision making, conflict management, coaching skills.
• Good logical reasoning and reasonable analytical skill
• Willingness to travel 25/30% time.
• Understanding of ISO 20000, 27001 and 14001 standards & processes.

Location – Pune

Technical Writer
The right candidate for this position should be passionate about information structure, content, and delivery. Must work successfully with internal customers to prepare, RCA reports, instruction manuals and articles with the main goal to communicate complex, technical information more easily

The broad areas of responsibilities are:
– Study and Ability to understand the Incidents
– Study and generate Constructive RCA reports (to publish in various audience groups)
– Detail analysis report by using tools and technics to derive root cause of incident. To understand chronology of event and texture it in meaningful report
– Collaborate with technical staff to gather the required data to prepare detail RCA
– Analyse and manage existing and potential content
– Create and maintain the information architecture to have base RCA templates readiness
– Produce high-quality documentation that is appropriate for its intended audience by using correct terminologies as per global standards.
– Work with internal teams and cross-functional teams on documentation requirements.
– Keep up with the rapid changes and constantly strive to improve the documentation.
– Ability to quickly grasp complex technical concepts and make them easily understandable
– Should have good understanding and Knowledge w.r.t Electrical and Mechanical Infrastructure / Equipment’s – Data centre understandings preferable
– Analyse existing and potential content, focusing on reuse and sing-sourcing opportunities
– Responsible for working independently on projects to deadline adherence
– Research and collect usability feedback from internal stakeholders and articulate it correctly in readable form
– Develop release notes, user guides, and administrator guides with cohesive content and great formatting visuals.
– Write clear, concise, and complete step-by- step procedures/reports for technical issues and solutions.
– Create architecture, flow, and process diagrams to increase the visual/graphical content to complement/substitute textual content where applicable
– Write the content in the authoring tools like Click Help as per the existing style guides and procedures
– Guide and work with other internal stakeholders in the team for scoping, assigning and managing tasks to ensure their timely completion
– Provide technical, structural, and infrastructural strategy for the team
– Meet all deadlines, while maintaining high quality and standard of the deliverable.
– Capability to provide required Coaching | training | Mentorship
– Exposure to Customer /User Management preferable

Education Qualification-• Bachelor’s degree/Master’s degree or equivalent qualification in Technical Communications or Computer Science

Work Experience-
• 5-7 years of experience in technical writing in a high-tech field
• Professional Writing or Creative Writing is a big plus
• Experience managing multiple writing projects to different deadlines at the same
• Experience working directly with SMEs
• Relevant technical background experience
• Experience with DITA or other XML-based authoring publication system
• FrameMaker and Acrobat experience
• Experience with Visio or other graphics programs
• Microsoft Word, Excel, and SharePoint experience

Skills
• Good sense of language, including grammar, usage, and style – writes technically accurate, grammatically flawless information
• Knowledge of core technical communication concepts, topic-based authoring, minimalism and task-oriented design
• Senior-level experience with structured authoring and the development of modular content for single-sourcing and reuse
• Excellent writing and editing skills in English;
• Strong ability to write clearly and professionally
• Good verbal, written, presentation and interpersonal communication skills
• Creative skills and usage of photographs, drawings, diagrams, animation, and charts that increase users’ understanding
• Ability to translate highly technical information into easily understandable information for customers
• Critical thinker and problem-solving skills
• Good time-management skills
• Demonstrate track record in delivering innovative and high-quality documentation and working based on broad objectives and with minimal handholding
• Skilled in core information development processes: content planning, content creation, content review

Location – PAN India

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